TERMS AND CONDITIONS

Effective Date: February 1, 2026

1. INTRODUCTION

These Terms and Conditions constitute a legally binding agreement governing the use of the TobiTribe website and the purchase of products offered through the website located at https://tobitribe.com.

By accessing this website, creating an account, or placing an order, the user acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

These Terms are designed to comply with:

Directive 2011/83/EU on Consumer Rights
Directive 2005/29/EC on Unfair Commercial Practices
Regulation (EU) 2016/679 (GDPR)
Directive 2002/58/EC (ePrivacy Directive)
EU E-commerce Directive (2000/31/EC)
Applicable consumer protection laws within the European Economic Area

If the user does not agree with any provision contained herein, the user must refrain from using this website.

2. SCOPE OF THE AGREEMENT

These Terms and Conditions regulate:

access to and use of the TobiTribe website
the purchase and sale of products through the website
customer rights and obligations
order processing and payment procedures
delivery and logistics conditions
return and refund policies
limitations of liability
dispute resolution procedures

These Terms apply to all visitors, customers, and users of the website.

3. ELIGIBILITY TO USE THE WEBSITE

To use the website and place orders, users must:

Be at least 18 years of age, or
Have legal capacity to enter into binding agreements under applicable law.

By placing an order, the user confirms that they meet these requirements.

The website reserves the right to refuse service, cancel orders, or terminate accounts if it is determined that a user does not meet eligibility requirements.

4. WEBSITE USE RULES

Users agree to use the website only for lawful purposes and in compliance with applicable laws and regulations.

Users are prohibited from:

attempting to gain unauthorized access to website systems
transmitting malicious software or code
scraping or extracting data from the website
interfering with the website’s functionality
engaging in fraudulent or deceptive activities
impersonating another individual or entity

Violation of these provisions may result in termination of website access and potential legal action.

5. PRODUCT INFORMATION AND DESCRIPTIONS

TobiTribe strives to ensure that product descriptions, specifications, and images are accurate and up to date.

However, the company does not warrant that:

product descriptions are entirely free from errors
images perfectly represent the physical product
technical specifications are free from manufacturer changes

Minor variations may occur due to manufacturing updates or display settings.

Products are sold subject to availability.

6. PRICING AND TRANSPARENCY

All prices displayed on the website:

are shown in the applicable currency depending on the user’s location
include applicable taxes where required by law
exclude shipping fees unless otherwise stated

The website reserves the right to change prices without prior notice.

However, once an order is confirmed, the price at the time of purchase will remain valid for that transaction.

In case of obvious pricing errors caused by technical malfunction or human error, the company reserves the right to cancel the order and notify the customer.

7. ORDER PROCESS

The order process typically includes the following steps:

Product selection and addition to cart
Review of cart contents
Entry of delivery information
Selection of payment method
Final confirmation of the order

Once an order is placed, the customer receives an order confirmation email.

This email confirms receipt of the order request but does not constitute final acceptance of the order.

8. ORDER ACCEPTANCE

An order is considered accepted only when:

the order has been verified and processed
the product is confirmed as available
the order has been dispatched

The company reserves the right to cancel orders in cases including but not limited to:

suspected fraudulent activity
incorrect pricing
unavailable stock
delivery restrictions
incorrect customer information

Customers will be notified promptly if an order cannot be fulfilled.

9. ACCOUNT RESPONSIBILITY

Customers who create accounts on the website are responsible for:

maintaining the confidentiality of their login credentials
restricting unauthorized access to their accounts
ensuring that personal information remains accurate and up to date

The website is not responsible for losses resulting from unauthorized account access due to negligence by the account holder.

10. PAYMENT TERMS

TobiTribe offers secure and transparent payment options.

Available payment methods may include:

Cash on Delivery (COD)
Debit or credit card
Other electronic payment systems depending on region

Payment security measures include:

encrypted payment processing
fraud detection systems
secure checkout procedures

Orders may be cancelled if payment verification fails.

Further details are described in the Payment Policy.

11. DELIVERY AND LOGISTICS

Orders are processed within the timeframe stated on the website.

Typical order processing time: 1–2 business days.

Delivery is carried out through trusted courier partners across Europe.

Estimated delivery time:

24 to 48 hours average delivery depending on location and courier availability.

Delays may occur due to:

customs procedures
extreme weather conditions
logistics disruptions
public holidays

Full delivery details are described in the Shipping Policy.

12. RIGHT OF WITHDRAWAL

Consumers located within the European Union benefit from the 14-day right of withdrawal as required by Directive 2011/83/EU.

Customers may cancel their order within 14 days of receiving the goods without providing a reason.

Conditions for withdrawal are explained in the Return and Refund Policy.

Certain items may be excluded from withdrawal rights where permitted by law.

13. WARRANTIES

Products sold through TobiTribe benefit from applicable legal warranties under EU consumer law.

Consumers are entitled to remedies in case of defective products, including:

repair
replacement
price reduction
contract termination

Warranty conditions may vary depending on the product category and manufacturer.

14. INTELLECTUAL PROPERTY

All content displayed on the website is the intellectual property of TobiTribe or its licensors.

This includes:

logos
product images
website design
text and descriptions
graphics and layout
proprietary software

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, TobiTribe shall not be liable for:

indirect or consequential damages
loss of profits
loss of business opportunities
damages caused by improper product use

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. INDEMNIFICATION

Users agree to indemnify and hold harmless TobiTribe, its directors, employees, and partners from claims arising from:

misuse of the website
breach of these Terms
violation of applicable laws
infringement of third-party rights

17. FORCE MAJEURE

TobiTribe shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including:

natural disasters
war or civil unrest
strikes
supply chain disruptions
governmental restrictions

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with applicable consumer protection laws within the European Economic Area.

Where applicable, mandatory consumer protection provisions of the customer’s country of residence shall prevail.

19. DISPUTE RESOLUTION

In case of disputes, customers are encouraged to contact customer support first to attempt amicable resolution.

Consumers within the EU may also use the European Commission Online Dispute Resolution platform (ODR):

https://ec.europa.eu/consumers/odr

This platform allows consumers and traders to resolve disputes without court proceedings.

20. MODIFICATIONS TO THESE TERMS

TobiTribe reserves the right to update these Terms and Conditions periodically.

Changes will become effective upon publication on the website.

Customers are encouraged to review these Terms regularly.

21. CONTACT INFORMATION

For questions regarding these Terms and Conditions, customers may contact:

TobiTribe Customer Support

Email: info@tobitribe.com

Address:

GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITEDMINDEN AVENUE TSIM SHA TSUI, KLRM 01,15/F, GOLDSLAND BUILDING 22-26Tsim Sha TsuiHong Kong