SHIPPING POLICY

Effective Date: February 1, 2026

1. POLICY OVERVIEW

This Shipping Policy outlines the procedures, timelines, and conditions governing the processing, dispatch, and delivery of orders placed through the TobiTribe online store.

The purpose of this policy is to provide transparent information regarding shipping practices in accordance with European consumer protection regulations, including Directive 2011/83/EU on Consumer Rights and EU e-commerce transparency standards.

By placing an order through the TobiTribe website, customers acknowledge and agree to the shipping procedures described in this policy.

2. ORDER PROCESSING

All orders submitted through the website are subject to internal verification and processing before shipment.

Standard Order Processing Time:
Orders are typically processed within 1–2 business days following order confirmation.

Processing includes:

verification of order details
confirmation of product availability
preparation and packaging of items
transfer to courier partners for shipment

Orders placed during weekends or public holidays may be processed on the next available business day.

In periods of exceptionally high demand, order processing times may be extended. Customers will be notified if such delays occur.

3. DELIVERY AREA

TobiTribe currently ships to customers located within:

the European Union (EU)
the European Economic Area (EEA)
additional European countries where logistics partners operate

The availability of shipping services may vary depending on the destination country and local courier coverage.

The website reserves the right to limit delivery to specific geographic regions where reliable shipping services are available.

4. SHIPPING METHODS

TobiTribe collaborates with established international and regional courier companies to ensure secure and reliable delivery of products.

Typical courier partners may include:

DHL
DPD
GLS
UPS
other trusted regional courier services

The specific courier used for a particular order may depend on the delivery destination, package size, and logistics availability.

Customers cannot always select the courier manually unless such an option is explicitly offered during checkout.

5. DELIVERY TIME ESTIMATES

The estimated delivery time for most orders is:

24 to 48 hours after dispatch for many European destinations.

Delivery times may vary depending on:

destination country or region
courier partner logistics routes
customs procedures where applicable
weather conditions or unforeseen disruptions

The estimated delivery timeframe begins after the order has been dispatched, not when the order is placed.

These delivery estimates are provided for informational purposes and do not constitute a legally binding guarantee of delivery time.

6. SHIPPING FEES

Shipping fees may vary depending on several factors, including:

delivery destination
package size and weight
courier service used
promotional offers available at the time of purchase

Shipping costs, when applicable, will be clearly displayed during the checkout process before the order is finalized.

In some cases, promotional campaigns may include free shipping for certain products or order values.

7. TRACKING INFORMATION

Once an order has been dispatched, customers typically receive a shipment confirmation email containing:

shipment confirmation
courier name
tracking number
tracking link

Customers may use the provided tracking number to monitor the progress of their delivery through the courier’s website.

Tracking information may take several hours to become active after the shipment is processed by the courier.

8. DELIVERY PROCEDURES

Deliveries are typically made to the address provided by the customer during the checkout process.

The courier may require:

a recipient signature upon delivery
confirmation of identity for certain orders
payment upon delivery when Cash on Delivery (COD) is selected

Customers are responsible for ensuring that someone is available to receive the package at the delivery address.

9. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information when placing an order.

Required information may include:

full recipient name
correct street address
postal code
city and country
contact phone number

TobiTribe is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If an order cannot be delivered due to incorrect address details, the customer may be responsible for additional shipping fees required for redelivery.

10. FAILED DELIVERY ATTEMPTS

If the courier is unable to complete delivery on the first attempt, the following may occur:

additional delivery attempts by the courier
storage of the package at a local courier facility
notification to the recipient regarding pickup options

If the package is returned to the sender due to unsuccessful delivery attempts, customers may be responsible for additional shipping costs required for reshipment.

11. DELIVERY DELAYS

While TobiTribe aims to ensure prompt delivery, delays may occur due to circumstances beyond the company’s control.

Such circumstances may include:

severe weather conditions
transportation disruptions
customs inspections
courier operational issues
public holidays or peak shipping periods

In the event of significant delays, customers may contact customer support for assistance in tracking the shipment.

12. CUSTOMS AND IMPORT DUTIES

For deliveries within the European Union, additional customs duties generally do not apply due to the free movement of goods within the EU single market.

However, for shipments to certain countries outside the EU or special territories, customers may be responsible for:

import duties
local taxes
customs clearance fees

These charges are determined by the customs authorities of the destination country and are beyond the control of TobiTribe.

Customers are responsible for complying with local import regulations.

13. DAMAGED OR LOST SHIPMENTS

If a package arrives damaged, customers should:

Document the damage immediately
Take photos of the package and product
Contact customer support within 48 hours of delivery

If a shipment is lost during transit, TobiTribe will work with the courier partner to investigate the issue and provide an appropriate resolution.

Resolution options may include:

replacement shipment
refund where applicable

14. ORDER SPLITTING

In certain cases, orders containing multiple products may be shipped separately due to:

warehouse logistics
product availability
packaging requirements

Customers will be notified if their order is split into multiple shipments.

15. CUSTOMER RESPONSIBILITY

Customers agree to:

provide accurate delivery information
monitor shipment tracking
receive packages in a timely manner
comply with local customs regulations where applicable

Failure to comply with these responsibilities may result in delivery delays or additional costs.

16. CONTACT INFORMATION

For shipping-related inquiries, customers may contact:

TobiTribe Customer Support

Email: info@tobitribe.com

Address:

GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITEDMINDEN AVENUE TSIM SHA TSUI, KLRM 01,15/F, GOLDSLAND BUILDING 22-26Tsim Sha TsuiHong Kong

Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)