DISCLAIMER AND PRODUCT INFORMATION POLICY

Effective Date: February 1, 2026

1. POLICY PURPOSE

This Disclaimer and Product Information Policy explains the limitations of liability, product information accuracy, manufacturer responsibilities, and customer expectations regarding the products offered on the TobiTribe website.

The purpose of this policy is to provide transparency to customers regarding product information, marketing representations, product use, and applicable limitations of liability.

This policy is intended to comply with applicable consumer protection laws, fair commercial practice regulations, and e-commerce transparency standards within the European Economic Area.

2. PRODUCT INFORMATION ACCURACY

TobiTribe strives to ensure that all product information presented on the website is accurate, complete, and up to date.

Product information may include:

product descriptions
specifications
compatibility information
functionality descriptions
product images
usage guidelines

Despite reasonable efforts to maintain accuracy, product information may occasionally contain:

typographical errors
technical inaccuracies
outdated manufacturer specifications
incomplete compatibility details

Manufacturers may update product designs, features, or packaging without prior notice.

TobiTribe therefore does not guarantee that all information displayed on the website will always be entirely free of errors or omissions.

If a significant error affecting a product listing is identified, the company reserves the right to correct the information and, where necessary, cancel affected orders.

3. PRODUCT IMAGE REPRESENTATION

Product images displayed on the website are provided for illustrative purposes and may differ slightly from the actual product received.

Possible variations may include:

packaging changes
manufacturer branding updates
minor color differences due to screen settings
slight design modifications implemented by the manufacturer

These variations do not constitute defects and do not affect the intended functionality of the product.

Customers are encouraged to review the product description and specifications carefully before purchasing.

4. PRODUCT USE DISCLAIMER

Products sold through TobiTribe must be used strictly in accordance with the manufacturer’s instructions and intended purpose.

Customers are responsible for:

using the product safely and appropriately
following installation instructions where applicable
ensuring compatibility with their devices or environment
complying with applicable local safety regulations

TobiTribe shall not be liable for damages resulting from:

improper use of the product
modification or unauthorized repair
use outside intended operating conditions
failure to follow manufacturer guidelines

5. THIRD-PARTY MANUFACTURER RESPONSIBILITY

Many products sold through TobiTribe are manufactured by third-party manufacturers.

The manufacturer is responsible for:

product design
safety standards
product testing and certification
manufacturing quality control
technical specifications

Any product trademarks, logos, and brand names appearing on the website belong to their respective owners.

TobiTribe acts as an online retailer and distributor and does not manufacture the products unless explicitly stated.

6. WARRANTY CLARIFICATIONS

Products purchased through TobiTribe may be covered by statutory warranty rights provided under applicable consumer protection laws.

Where applicable, the consumer may be entitled to remedies including:

repair
replacement
price reduction
contract termination

Warranty claims must be supported by valid proof of purchase.

The warranty does not apply where product defects result from:

accidental damage
improper installation
misuse
unauthorized repair
normal wear and tear

Where manufacturers provide additional warranty programs, those warranties are governed by the manufacturer’s own warranty terms.

7. PRODUCT COMPATIBILITY DISCLAIMER

Certain products sold on the website may require compatibility with specific devices, operating systems, or technical standards.

Customers are responsible for verifying compatibility with their equipment before placing an order.

TobiTribe cannot guarantee compatibility with all devices, software versions, or operating environments.

Where compatibility information is provided, it is based on available manufacturer documentation and industry knowledge.

8. TECHNOLOGY PRODUCT LIMITATIONS

Products involving technology, electronics, or smart home integrations may depend on external factors such as:

internet connectivity
device firmware updates
third-party platforms
mobile applications
cloud services operated by manufacturers

TobiTribe is not responsible for disruptions or limitations resulting from:

manufacturer software updates
changes in third-party services
discontinued manufacturer applications
compatibility changes introduced by device manufacturers

9. LIABILITY LIMITATIONS

To the fullest extent permitted by applicable law, TobiTribe shall not be liable for:

indirect damages
consequential losses
loss of profits
loss of business opportunities
damages resulting from improper product use

Nothing in this policy limits liability where such limitation is prohibited by law, including cases involving personal injury or fraudulent conduct.

10. CUSTOMER RESPONSIBILITY

Customers are responsible for:

carefully reviewing product descriptions before purchasing
verifying product compatibility with their devices
following manufacturer instructions
using products safely and responsibly
maintaining proof of purchase for warranty claims

Failure to follow these responsibilities may affect eligibility for returns or warranty claims.

11. INFORMATIONAL CONTENT DISCLAIMER

Any informational content on the website, including product guides, blog articles, or usage suggestions, is provided for general informational purposes only.

Such information does not constitute professional technical advice or certified installation instructions unless explicitly stated.

Customers should consult qualified professionals when specialized installation or technical knowledge is required.

12. EXTERNAL LINKS AND THIRD-PARTY CONTENT

The TobiTribe website may contain links to third-party websites or external resources.

These links are provided for convenience and informational purposes only.

TobiTribe does not control and is not responsible for:

the content of third-party websites
the accuracy of information provided by external sources
third-party privacy or security practices

Users accessing third-party websites do so at their own risk.

13. PRODUCT SAFETY AND COMPLIANCE

Products sold through the website are expected to comply with applicable safety standards required for distribution in relevant markets.

Where applicable, products may carry certifications such as:

CE marking
manufacturer safety declarations
regulatory compliance documentation

Customers should follow all safety instructions provided with the product packaging and documentation.

14. POLICY UPDATES

TobiTribe reserves the right to update this Disclaimer and Product Information Policy as necessary to reflect:

regulatory updates
product category changes
operational adjustments
legal compliance requirements

Updated versions will be published on the website with a revised effective date.

15. CONTACT INFORMATION

For questions regarding product information, disclaimers, or warranty policies, customers may contact:

TobiTribe Customer Support

Email: info@tobitribe.com

Address:

GLOBAL INTEGRATED MARKETING COMMUNICATION GROUP HOLDINGS LIMITEDMINDEN AVENUE TSIM SHA TSUI, KLRM 01,15/F, GOLDSLAND BUILDING 22-26Tsim Sha TsuiHong Kong

Customer Support Hours:
Monday – Friday
09:00 – 18:00 (CET)